April Tawfeeq

Option 1: Utilizing Comment/Notes section in invoices: After the client's invoice is generated, you can additional details for the client's TCS package in the invoice by editing the Invoice Details...

Total Care Solutions – On Demand Scheduling and Pre-Pay Invoices   Total Care Solutions – On Demand Scheduling is billed per hour, utilizes NON-TCS job types, and is billed after services are rende...

Care+ Debit/Credit/Payment for Payers     When applying a payment in Care+ for a Payer, such as Veterans or a Long-Term Care Insurance, the process is selecting the payment button and choosing the ...

Applying Payments Showing as Unadjusted Credits When you apply a payment to the account, but not directly to an invoice, it shows a small CR next to the invoice. To apply the payment, you must then...

Invoice Date – Best Practice for Revenue Reporting Please ensure that the invoice date is manually updated either the last day of the billing week or at the end of each month to adhere to best prac...

How to Unblock a Profile in Care+ This article will discuss how to unblock a profile using your Admin Role Settings. It’s not uncommon to find yourself or an employee blocked from logging into Care...

CHANGING A BILL CODE RATE IN ADMIN SETTINGS   Bill rates can be changed on the global level under the Admin settings > Job Types > Private Pay Settings. You may also access your Insurance Agency Jo...

 Care+ Reports Guide (Part 1)   Operational Reports Mobile Survey and Screening Exceptions Open Schedule Report* User Activity Report Weekly Master Schedule* Financial Reports Client Profitabi...

    Care+ Insurance Agency Setup & Authorization Feature guide   Admin Settings Setting up Agencies in Admin View Creating Job Types in Admin View User Roles & Permissions Utilize Authorization Add...

Care+ Standard Categories   Please see the recommended categories for each of the customizable areas in Care+. Having consistent categories among these areas will allow the HWCG Franchise Support C...