Raymond Krehn
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Activity overview
Latest activity by Raymond Krehn-
Raymond Krehn created an article,
Cancel Codes Guide
There are many reasons shifts may need to be canceled. Sometimes it is because of something that occurred on the Office side with a caregiver having Covid or a caregiver having car issues. Other ti...
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Raymond Krehn created an article,
AlayaCare Feature Request List
The below features have been requested by our network. While we solicit all suggestions from our network to AlayaCare, many of those features also need support from their other clients. This arti...
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Raymond Krehn created an article,
My Payroll failed. What can I do?
The HWCG AlayaCare support team follows the below flow chart to determine the cause: All except the last step on the left side can be done by office staff. Any steps on the right side require the ...
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Raymond Krehn created an article,
How do I pay a caregiver different rates for the same pay code?
If you have an employee performing a Personal Care service for two different clients at a different pay rate, we recommend setting the Custom Pay Rate for the rate that will most frequently be used...
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Raymond Krehn created an article,
How do I apply a custom pay rate for an employee?
To apply a custom pay rate, go to the employee’s profile and select the Employment tab, then refer to the Custom Pay Rates section and click +Add Employee Custom Rate. Caution: Do not set Default ...
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Raymond Krehn created an article,
How can I check the status of Payroll and review the Details?
After visit approval has been completed and payroll is prepared, you will select the Run Payroll option in the Payroll Period to generate it. If you return to the Payroll landing page under Account...
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Raymond Krehn created an article,
What are the Premium Rules – specifically Mileage & Travel Time?
Premium Rules are used to automatically apply Premiums to eligible Visits in that period. Our franchises will typically account for Mileage and Travel Time Premium Rules, which will manually need t...
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Raymond Krehn created an article,
How should we schedule overnight shifts and how will this impact the pay period?
A scheduled overnight shift can be scheduled like any other shift with a few exceptions: One of the days is a holiday while the other is not A different pay rate or bill rate on each day The cross...
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Raymond Krehn created an article,
How are payroll transactions rounded by AlayaCare and Tambla?
Our HWCG AlayaCare environment is configured to round using Bankers Rounding by default. Tambla will round overtime blended rates, as they are applying the multiplier to the pay rate. If there is a...
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Raymond Krehn created an article,
How are holiday and overtime rates calculated?
Both holiday and overtime rates are calculated by Tambla. Holiday rates are based on the dates provided as office holidays on your Owner Readiness Checklist. Please note that any changes or additio...