Troubleshooting Common Billing Errors – HomeWatch

Please review the common errors that we've seen when generating an invoice:

No valid programs found when generating invoices
A draft invoice is preventing the invoice generation of this period
The invoice failed to generate due to incorrect configuration causing negative value or quantity invoice items.
No involce item found for a program that initially had billable items. If this error keeps on reproducing please contact your administrator

No valid programs found when generating invoices

There are three common reasons why this error message appears:

If you have invoices already generated except one client, please make sure their Service has a Funder Methodology of “Single Payor”
If you have invoices already generated except one client, please make sure that client has at least on Visit scheduled and Approved
Please make sure your Billing Period frequency is the same frequency as the Service for each client

A draft invoice is preventing the invoice generation of this period

This error message will display the client this impacts. Look at the previous billing period for this client. There is likely an invoice in a “Draft” status. Once you Send (Confirm) to change the status to “Sent”, then you will be able to generate a new invoice for the current billing period.

The invoice failed to generate due to incorrect configuration causing negative value or quantity invoice items.

This error message only informs you that there is nothing billable for the client for this period. This is likely due to one or more Rejected visits and no Approved visits.

No involce item found for a program that initially had billable items. If this error keeps on reproducing please contact your administrator

There is no known cause nor solution for this error message. We have had success trying again the following day. There is no known same day fix. If the error message continues, then please reach out to support.